Questions & Answers

Some common questions we get about our system.

  • Basic

    1. Who can use Arkaa Brothers E-Invoicing System?

    Any business regardless of size or industry can leverage our E-Invoicing platform. Whether you have an existing ERP or accounting system or need a standalone solution, our platform adapts to your infrastructure with ease.

    2. How can I know if the system fits my organization’s needs?

    We offer free demos and one-on-one consultations with our experts. Whether you need a predefined package or a custom solution, we’ll help you identify the best fit for your business goals.

    3. Will the system remain up-to-date with ZATCA changes?

    Yes, our platform is continuously updated to align with every new ZATCA phase or guideline. We manage these technical updates for you, ensuring your business stays fully compliant without the stress.

  • Manage your Invoice

    1. Is the system secure enough to manage my invoices?

    Absolutely. Our solution is fully compliant with ZATCA regulations in Saudi Arabia. We apply industry-standard encryption protocols and maintain strict data privacy controls to ensure your information is protected from any breach or data loss.

    2. I have a large number of clients and invoices. Do I need to upload everything manually?

    No manual uploads required! Our bulk upload feature allows you to import all client and invoice data in just one click, saving you valuable time and resources.

    3. Are invoices archived?

    Yes, we offer secure invoice archiving and retrieval in line with ZATCA regulations. You’ll have full access to your records whenever needed for audits, accounting, or internal processes.

    4. In what language are invoices generated?

    Invoices must be in Arabic, as required by ZATCA. However, our system also supports other languages such as English, so you can generate bilingual invoices to suit your customers' needs.

    5. Can I issue invoices for both businesses and individual customers?

    Yes. Our platform is designed to handle both B2B and B2C invoicing ensuring flexibility and compliance for all your business transactions.

  • Integration

    1. Will I lose existing data when integrating my system?

    Not at all. Our cloud-based, on-premises, and API integration methods are designed to preserve all your historical data. Plus, we handle the integration process for you, minimizing disruption and technical burden.

    2. How quickly can my ERP or POS system be integrated with ZATCA? plans?

    Integration can begin immediately. If you have an in-house technical team, you can get started right away. Otherwise, we’ll manage the process for you, typically completing integration within two weeks, depending on your business size.

    3. Can I integrate multiple systems using your API?

    Definitely. We understand that many businesses operate with various internal systems. Our flexible API integrations are capable of connecting to multiple platforms simultaneously, without limitations.

Have any questions? Get in Touch